Fix payment problems on your account

If you lot endeavour to purchase something on Google Play just your payment is declined or won't procedure, try the steps below.

Troubleshoot Payment and Order Bug

If yous've bought something then take a problem with or question about it, run into problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a cerise warning, enter your payment information and wait for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If there's a problem with 1 payment method you tin try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you lot want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit menu errors

There may be a problem with your credit or debit carte if you run into ane of the post-obit error messages:

  • "Unable to procedure payment: low carte residuum"
  • "Unable to complete transaction. Please use some other form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Correct this card info or try another bill of fare"

To gear up these errors, try the following steps:

Make sure your card & address information is upwardly to date

Expired credit cards or sometime billing addresses are a common reason for payments not to piece of work properly. To update this data utilise Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to employ for the purchase.
  3. Bank check the expiration engagement of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit menu is registered to a different accost that can cause the payment to be declined. Check the zip lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method yous are trying to employ for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte.
  5. If needed, update the address.

Then, endeavor your purchase over again.

Submit whatsoever extra information that is requested

If the error message is followed by instructions for submitting boosted data to Google, delight submit it. We will not be able to process the transaction on your account without this information.

Bank check you lot have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Bank check your business relationship to make sure you accept enough to consummate the purchase.

Contact your bank or carte du jour issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (straight carrier billing, online banking, Google Play Residuum, Gift Cards, and more)

If you run across "Your payment was declined due to an issue with your business relationship"

If y'all come across this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your account against fraud.
  • We demand a fiddling more information to comply with Eu law (Customers from European Wedlock member states only).

To assist fix these issues:

  1. Become to the payments center.
  2. Take action on any errors or requests in the payments center.
    • You might demand to verify your identity before yous can buy annihilation through your Google Business relationship.
  3. Brand certain your name, address, and payment information are upwardly to appointment.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, effort the following:

  • Make sure yous're connected to your carrier network, straight or by wi-fi.
  • Make sure you've added directly carrier billing as a payment method.
  • Make sure yous're using the local currency.

If you however have problems, contact your mobile phone service provider for help.

If you tin't add a payment method or have a problem with a different payment method

If y'all're having a problem with a different payment method, become to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for any notifications or requests for information & provide anything that'south asked for.
  3. Check that your address is up to date.
  4. Cheque that the payment methods listed are the ones you desire to employ.

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the carte before you lot can use it once again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, yous'll notice a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which card you lot want to verify.
  2. Check how long ago you lot tried to verify your menu.
    • If less than 2 days: Await up to 2 days.
    • If more than than 2 days: Check your card statement. Y'all should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "card is ineligible"

You tin't use this card for this purchase. Try to brand the purchase once more with a different carte.

If the card you desire to utilise isn't listed, follow the on-screen instructions to add a new menu.

If you lot use dual SIM card devices

Check if the right SIM card is in slot ane and remove any SIM card from slot 2.

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